I feel as though they know that rental car choices are very limited at the Trenton-Mercer Airport, so that gives them the "upper hand" to mistreat people. The place is filthy and quite unorganized, and when you complain to the branch manager Andre, all he ever says is "I will speak to Jamal." I specifically asked for contact information to a district manager and was deliberately given a wrong number.
Just an added note, I am a member of Budget's ELITE membership program and this is how I was treated, so much for being a VALUED customer!
I had a great experience at this location! I had to rent a car and they made it quick easy and affordable. Jamol was very informative and went beyond everything to get me the lowest price and a good car. Outstanding proffessional customer service! I highly recommend renting cars from this location.
DO NOT RENT FROM THIS LOCATION!!!!!!!
The ONLY reason I gave it one star is because I could not post on here without rating this location first, if it was up to me I would rate it a NEGATIVE 10!!
I wont mention that I was told that the office would be closed on Sunday's and it was my responsibility to park the rental in the employee parking lot, and there wouldn't be a shuttle. As per the instructions provided, I filled the tank up and parked the car. I checked my credit card statement once I returned home. I was charged almost $20.00 over the original rental price. I was told by Andre that I did not fill the tank up!! I told Andre that I had proof that I filled the tank up.
Awesome place to rent cars. The staff is friendly and super quick! Recommend 100%
Going forward I will pay the higher cost at the other rental agency Enterprise. At least I will know that I am valued as a customer, and treated with respect at ALL TIMES.
Rental agent was excellent. He even remembered our name when we came back. Super friendly. Super easy pickup and drop off
I hope that someone at Budget's corporate office reads this review. I've had to rent from this location several times and EVERY single time I've had a problem! Lets start with Jamal who is a service rep and his manager Andre. These two people have to be the most rude, unprofessional group of people I have ever encountered in my life!! My last experience was just two days ago.
The best Budget ever, was my first ever car rent experience they made it easy smooth, and very very helpful. First day Andrey showed me all my options and answered all my questions with professionalism and honesty. When I left the office Andrey called me saying that "I have forgotten my cell phone". This was time where my respect grew even more for this office because this ty0e of honesty where they call you back to let you know you have forgotten your phone, and keep your phone until you arrive is very hard to find. The car I rented from them had no problems it was a brand new car with a lot of cool features. Unfortunetly here comes the time to return, and upon my return Andrey was not there but his coworker Jamal was there and he also helped me out very much. They both made my renting progress very easy and very professional. Thank you Andrey and Jamal. I really hope corporate reads this and will show some appreciation to these fellas because these kind of people are hard to find. RENT RENT RENT.
DO NOT RENT FROM THIS LOCATION!!!!!!!
DO NOT RENT FROM THIS LOCATION!!!!!!
Budget Car Rental is a US Car Rental based in Trenton, New Jersey. Budget Car Rental is located at 34 E Piper Ave, Trenton, NJ 08628, USA.
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